Privacy Policy

1. Information We Collect

When you use CamHelpDesk services, we may collect the following information: your name, phone number, email address, service address (including zip code), payment information (processed securely through third-party payment processors), details about the service you've requested, and any communications between you and our support team.

2. How We Use Your Information

We use your information to: coordinate and dispatch technician services to your location, process payments for services rendered, communicate with you about your service appointment, improve our services and customer experience, and comply with legal obligations.

3. Information Sharing

We share your information only as necessary to provide our services. This includes sharing your service address and contact details with the assigned technician, sharing payment information with our payment processor (Stripe, Square, or similar), and sharing information when required by law or legal process. We do not sell your personal information to third parties for marketing purposes.

4. Payment Security

All payment transactions are processed through PCI-DSS compliant payment processors. We do not store your full credit card number on our servers. Payment data is encrypted in transit and at rest by our payment processing partners.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 3 years for warranty and legal purposes.

6. Your Rights

You have the right to: request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal retention requirements), and opt out of marketing communications at any time.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@camhelpdesk.live.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies for analytics purposes (Google Analytics) and advertising measurement (Google Ads conversion tracking). For more details, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For privacy-related inquiries, contact us at support@camhelpdesk.live or call (844) 449-8576.

RK Software Solution, Ground Floor, #66, 6th Main Road, Venkatamma Ramaiah Layout, Mathikere, Bengaluru, Karnataka 560054, India.